Shipping Policy

At MIRALUNIA, we are committed to providing a reliable and satisfactory delivery experience. Below are the details of our shipping policy:

1. Order Processing Times

  • Orders are processed and shipped within 1 to 3 business days after payment confirmation.
  • A confirmation email with a tracking number will be sent once your order has been dispatched.

2. Estimated Delivery Times

  • Europe: 4 to 8 business days.
  • United States and Canada: 9 to 12 business days.
  • Other regions: 9 to 12 business days.

These delivery times are approximate and may vary due to exceptional circumstances (customs, weather conditions, etc.).

3. Shipping Fees

  • Standard shipping is free for all orders.
  • Express shipping options may be available for an additional fee.

4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number.
  • You can track your package on our dedicated tracking page or directly on the carrier’s website.

5. Taxes and Customs Duties

  • Depending on your country, import taxes or duties may apply. These charges are the responsibility of the customer and must be paid to local authorities.
  • MIRALUNIA is not responsible for delays caused by customs procedures.

6. Undelivered or Lost Parcels

  • In the event of an undelivered or lost parcel, please contact us at info@miralunia.com.
  • If the carrier confirms the loss, we will offer a refund or replacement.

7. Return and Refund Policy

  • You have 30 days after receiving your order to return a product if it does not meet your expectations.
  • Returned products must be in perfect condition, unused, and in their original packaging.
  • Return shipping costs are the responsibility of the customer, except in cases of error on our part.
  • Refused parcels due to taxes or import duties will not be refunded.

8. Contact

For any questions, feel free to email us at info@miralunia.com. Our team is here to help.

9. Changes to the Shipping Policy

MIRALUNIA reserves the right to modify this policy at any time. Updates will be published on this page.